• 1. How do I create a survey or how do I get started with my data project?
    To create a survey, log into your dashboard, click the tab “Create A Survey” and you will land on the Survey Builder page to get started.
  • 2. How do I add questions to the Survey Builder?
    Question types are listed in the left navigation panel of the Survey Builder. To add a question type, click the question type or the plus button next to the question type. On your right hand side, the appropriate question form will display. Fill out the form and click the “Save & Add New Question” button to proceed. In addition, next to each question type in the left navigation panel, you will see a red circle on the right hand side. The number in the red circle represents the number of the question types you added to your survey. If no question type has been added, the number would read zero.
  • 3.How do I edit a question?
    To edit a question, follow these steps:
    • Click on the question type in the left navigation panel (number in the red circle for the selected question type must be greater or equal to 1)
    • The added questions for the selected question type should be listed on your right.
    • Click the View/ Edit button on the right of the question of interest. The question form will open up in an editable mode.
    • Edit your question and/or its options and click the Save & Add New Question button to save your change.
  • 4.How do I view all questions added to a survey?
    Scroll the Survey Builder page to the bottom and click the “View All Questions” button.
  • 5.How can I delete an added question?
    On the Survey Builder page, click the “View All Questions” button and then click the “Delete” button next to the question of interest to remove it from the list.
  • 6.Can I re-order my questions?
    Yes! Simply follow these steps:
    • Click the “View All Questions” button at the bottom of the Survey Builder page.
    • Set your cursor anywhere on a question or on the crosshair (located at the top right corner of the question frame) and drag it to your desired position.
    • At the bottom of the page, click the
  • 7.Can I duplicate a question format?
    Yes! Add your initial question and do not save yet. Click the “Duplicate” button and your first question format will be duplicated underneath. Fill out the new question form with your new question input. You can duplicate the same question format as many as you would like. When done, click the “Save & Add New Question” button to save all questions at once!.
  • 8.How do I add text-based or image-based or video-based multiple choice questions?
    In the left navigation panel of the Survey Builder page, click “Multiple Choice”. When the question form opens up, underneath of Input Choices, you will see 3 color-coded tabs labeled as Text-Based, Image-Based and Video-Based. When a tab is selected, its color is highlighted blue. Click on the tab of your choice to add that question type to the Survey Builder.
    To add a text-based question, save your answer options as text (e.g. SmartSurveyApp, Field Agents, Predictive Analytics, Big Data) To add an image-based question, upload your images and label each added image. To add a video-based question, add Youtube and/or Vimeo urls and label each url.
  • 9.How do I add Text-based or Image-Based or Video-based 5- Star/10-Star Rating Matrix questions?
    In the left navigation panel of the Survey Builder page, click “5-Star or 10-Star Rating Grid”. When the question form opens up, underneath of Input Choices, you will see 3 color-coded tabs labeled as Text-Based, Image-Based and Video-Based. When a tab is selected, its color is highlighted blue. Click on the tab of your choice to add that question type, and then select your rating type: 5-Star or 10-Star.
    To add a text-based question, save your answer options as text (e.g. SmartSurveyApp, Field Agents, Predictive Analytics, Big Data) To add an image-based question, upload your images and label each added image. To add a video-based question, add Youtube and/or Vimeo urls and label each url.
  • 10.How do I add Text-based or Image-Based or Video-based Ranking/Rating Matrix questions?
    In the left navigation panel of the Survey Builder page, click “Ranking/Rating Questions”. When the question form opens up, underneath of Input Choices, you will see 3 color-coded tabs labeled as Text-Based, Image-Based and Video-Based. When a tab is selected, its color is highlighted blue. Click on the tab of your choice to add that question type.
    To add a text-based question, save your answer options as text (e.g. SmartSurveyApp, Field Agents, Predictive Analytics, Big Data) To add an image-based question, upload your images and label each added image. To add a video-based question, add Youtube and/or Vimeo urls and label each url.
  • 11.How do I add an interval-based question?
    In the left navigation panel of the Survey Builder page, click “Interval Based Multiple choice”. When the question form opens up, underneath of Input Choices you will see 4 rows of which the first 3 are required. In the first row, enter the numbers of intervals or classes you would like to set your in your question (e.g. 7).
    In the second and third rows, enter the lower number and the upper number of the first interval, respectively (e.g. lower number = 10, upper number = 17, making your first interval to be [10-17]). In the fourth row (optional), you can add an unit relevant to what you are measuring (e.g. years old, $, meters, feet, etc)
  • 12.How do I add Likert scale question?
    In the left navigation panel of the Survey Builder page, click “Likert scale question”. When the question form opens up ,fill it out with your options from high to low for accurate reporting. This means, the first option you add to the list will weight more on the scale than the next option down to the last one (e.g. Very Likely=5, Moderately Likely=4, Neutral=3, Unlikely=2, Very Unlikely=1).
  • 13.Are there any sample questions?
    Yes! Each question type on Big Data SmartSurveyApp’s Survey Builder comes with a sample question to guide our clients through their setting.
    In the left navigation panel of the Survey Builder, Click any question type, and then click See a Sample Question (on your right).
  • 14.Can I require my survey respondents to add comments?
    Yes! While setting up your main question, on the Survey Builder, you can turn this feature on under “Require Additional Comments”.
  • 15.Can I add a coupon to my survey?
    Yes if coupon feature is included in your plan. If not, it is available as Add-on. At the top of the Survey Builder page, check the box next to Add Coupon and enter your coupon details or code (e.g. get $10 OFF or upload your coupon image. When you add a coupon, it is recommended what you say a word about it in your survey description.
  • 16.Can I set set an expiration date on my survey?
    Yes. On the Survey Builder, check the box Set Expiration Date to set survey expiration date.
  • 17.How do I publish my survey?
    Upon creating your survey, click the "View All Questions” button at the bottom of the Survey Builder. When the new page opens up, click the Submit Survey button to publish you survey on the platform.
  • 18.Can I edit my survey after publishing it?
    No, you cannot edit questions and/or question options on any published surveys. However, upon publication, you can only edit your survey title, survey description and/or expiration date.
  • 19.Can I view my published surveys?
    Yes, when logged into your account, click the link “Survey Management” and under the column Action, click the link “ View Survey” to open up the survey of interest.
  • 20.Can I get my survey results in real time? If yes, how?
    Yes, your survey results are reporting to you instantly. When logged into your account, click the link Dashboard, and then click the “Live Reporting” icon next to the survey of which you would like to get real-time results. You can also use our search engine to find surveys of interest and click the “Live Reporting” icon to proceed.
  • 21.How do I run custom analysis?
    Custom Analysis is a premium feature. If you plan comes with this feature, you can run unlimited custom analyses. Otherwise, you can add this feature to your plan at anytime. When logged into your account, click the link Dashboard, and then click the icon “Custom Reporting” next to the survey on which you would like to run the analysis. You can also use our search engine to find surveys of interest and click the “Custom Reporting” icon to proceed. There is a variety of customized analyses to run. When Custom Reporting page opens up, follow through the steps and select the type of analysis you would like to run. It is fully customizable.
  • 22.What is the difference between Live Reporting and Custom Reporting?
    In Big Data SmartSurveyApp’s sphere, Live Reporting is a basic reporting feature where your raw data is instantly plotted as collected while Custom Reporting is an advanced data analytics and modeling tool that is used by our clients to unveil hidden patterns/trends, useful information and in-the moment insights from their data in an effort to react to business matters in real-time. Our Custom Reporting feature summarizes survey results and/or data in a way that is easy to understand and explore. This advanced, powerful and user-friendly reporting feature is fully customizable (with minimal steps) and designed to meet our clients’ needs, better their decision-making process and become data-driven business. Hence, the difference between Live Reporting and Custom Reporting is unmeasurable.
  • 23.How do I run Big Data Classification or Predictive Analytics?
    Big Data Classification or Predictive Analytics is a premium feature. If you plan comes with this feature, you can run unlimited predictive analyses. Otherwise, you can add this feature to your plan at anytime. When logged into your account, click the link Dashboard, and the tab “Predictive Analytics”. When the page opens up, click the “Make Predictions” icon next to the survey on which you would like to run the analysis. You can also use our search engine to find surveys of interest and click the “Make Predictions” icon to proceed. There is a variety of predictive analyses to run. When the page opens up, follow through the steps and select the type of analysis you would like to run and proceed. It is fully customizable (with minimal steps). This advanced and powerful Big Data Analytics tool heavily relies on our Machine Learning Engine to process your data and predict outcomes of unseen data.
  • 24.How do I add a staff member?
    Adding a staff member is simple. Adding staff member is a premium feature. If you plan comes with this feature, when logged in, click the link Staff Member Management (top navigation bar) and then click the + button (to the right of the “Buy Add-on Features” button). Fill out the quick form with the staff member contact information (name, email, mobile number) and create a temporary password for your newly added member to login into the system. Once successfully added, your new member information is instantly added to your account and will get an email/sms notification. He/she can start running surveys independently, collecting unlimited volume of data and access all features on the plan.
    If your plan does not come with this feature, you can add it to your plan at anytime by clicking the “Buy Add-on Features” button to proceed.
  • 25.How do I add a Field Agent or Mobile Intelligence?
    Adding a Field Agent aka Mobile Intelligence is simple. A Field Agent or Mobile Intelligence is premium feature. If you plan comes with this feature, when logged in, click the link Field Agent Management (top navigation bar) and then click the + button (to the right of the “Buy Add-on Features” button). Fill out the quick form with the Field Agent contact information (name, email, mobile number). Once successfully added, your new Field Agent information is instantly added to your account and will get an email/sms notification.
    If your plan does not come with this feature, you can add it to your plan at anytime by clicking the “Buy Add-on Features” button to proceed.
  • 26.What is the role of a Field Agent?
    As the name suggests it, Field Agents can use their connected mobile devices (Smartphones, Tablets, Laptops, etc) and/or desktops to collect unlimited volume of data on behalf of the SmartSurveyApp account owner (s) that added them. Prior to this, they will be be assigned by the SmartSurveyApp account owner (s) surveys or data project for which they will be collecting data. They can be also assigned locations or territories where data should be collected. Once the assignment has been successfully submitted into the SmartSurveyApp’ platform, Field Agents get an email/sms notification. At that point, they can reach out to customers at their different locations (street, schools, malls, work, over the phone, etc) to interview them and collect large volume of survey responses/data for Big Data analytics. SmartSurveyApp Field Agent feature gives organizations more flexibility and mobility to collect large volume of data (needed for Big Data Analytics) they would not be able to do otherwise. Data collected by Field Agents are not stored on their devices but securely stored in the cloud and ready for instant analysis.
    In addition, our Field Agent feature can be used to digitalize organizations’ old or existing paper-based or offline survey data and/or any type of data they may have. It is also designed to help organizations run their own fully customizable and scalable data experiments/projects.
    With our Field Agent feature, our clients have handy a user-friendly marketing analytics framework that makes analysis and reporting frustration-free and helps run organizations in the right direction to meet today’s customer expectations.
  • 27.How do I assign surveys and locations to Field Agents?
    When logged into the account, click the link “Survey Management” (top navigation bar). Under Action, click Assign Survey next to the survey you would like to assign to your Field Agents. Fill out the short form and select from the drop down list Field Agents you would like to assign a survey. Click Save and Assign.
  • 28.Can I assign the same survey to several Field Agents?
    As SmartSurveyApp is primarily designed to collect large volume of data for Big Data Analytics, the same survey can be assigned to several Field Agents at different locations. Our Field Agent feature offers our clients a better control over their remote operations and helps them connect with their customers wherever they are and/or increase their customer base.
  • 29.Can I assign a Field Agent to several locations/territories on the same survey?
    As SmartSurveyApp is primarily designed to collect large volume of data for Big Data Analytics, the same Field Agent can be assigned to several locations to collect data on the same survey.
  • 30.Can I assign more than one survey to the same Field Agent?
    Yes! As far as SmartSurveyApp is a data collection tool, your Field Agents can be assigned unlimited surveys.
  • 31.Can I upgrade my plan?
    Absolutely yes! To upgrade your plan, while logged in, at the top right corner of the page, click your Profile icon, and then click the My Profile in the drop list. Scroll down the page and click the tab Upgrade Plan. When the plan page opens up, select your current plan or higher plan and follow the onscreen instructions.
  • 32.Can I downgrade my plan?
    Unfortunately, SmartSurveyApp does not support plan downgrades. However, if you would like to go with a lower plan with respect to your current plan, you will need to sign up for a new plan. Data on your current plan are not transferable to other accounts you may have.
  • 33.Do I need technical expertise, programming skills and/or technological infrastructure to use Big Data SmartSurveyApp?
    SmartSurveyApp is a cloud-based Software as a Service is that is primary designed to enhance its users experience. Hence, it requires no technical background neither specific programming knowledge nor technological infrastructure/data center. SmartSurveyApp is simple and easy to use. It only requires you to follow some minimal steps while creating surveys, running basic or advanced analyses or predictive analytics.
  • 34.Can I get a free trial?
    Absolutely yes! SmartSurveyApp offers a 10-day free trial for new customers. Sign up for a plan that best fits to your needs and instantly get access to SmartSurveyApp platform. No credit card is needed during your free-trial. Once your free trial is up, you can sign up for a premium service on the same plan your tried or upgrade to a higher plan (SmartSurveyApp does not support downgrades). When you sign up for a premium plan after your trial expired, any data collected during that period will be available to use.